Delivery Information

Delivery time takes up to 10 working days from the date your payment is received. Please note that Bank Deposit payments take 1-2 business days to process. In all instances estimated delivery times will be displayed at the checkout for your product. Innova Oz Trade makes every effort to deliver your product according to the estimated delivery times provided by Innova Oz Trade at checkout. 

The estimated delivery times are in business days (Monday to Friday) excluding public holidays. Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. 

If your product has not arrived after the estimated delivery time, please contact us here. Unless otherwise agreed by us, we will deliver your products to the address indicated on your Order Confirmation.

The Customer must, within 5 days of being notified of their availability, collect or accept delivery of the Goods and pay the balance of the invoice price.

If the Customer fails to accept delivery of the goods within 21 days of being notified of their availability, the Company may terminate this contract, retain the payment made and resell the Goods.

In addition, the Company reserves the right to charge the Customer storage on goods not collected or delivered within 5 days of notification of availability at the rate of $15.00 per day.

The Company reserves the right to deliver the Goods in whole or instalments, as well as to deliver prior to the date for delivery and, in such events, the Customer must not refuse to take delivery of the Goods.

Any failure on the part of the Company to deliver instalments within any specified time does not entitle the Customer to repudiate the contract with regard to the balance remaining undelivered.

If no-one is available to take delivery of your products,our carrier will either be carded or your order can be left at your front door. Where delivery is by our courier service and no-one is available to take delivery, they will leave a card requesting you to telephone them to arrange a suitable time and date for delivery. We will use our reasonable efforts to deliver your products to you within the estimated delivery time indicated on your Order Confirmation. We do not guarantee that we will deliver within this time frame. Title and risk of loss to all products will pass to you on delivery.

*Please note all shipping/delivery offers and discounts are only available to retail customers.